Shipping & Returns

INTERNATIONAL SALES

We offer international shipping to many countries. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.

LOST PACKAGES

In the event you have not received your package within a reasonable time, please contact your local post office or Customs Office. In most cases, the package may be waiting to be picked up. You can track the status of your package at If it is determined that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf.

If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.

MERCHANDISE RETURNS

Change your mind? We will accept merchandise for return that was purchased from Ready Heli within 7 days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original packaging. There is a 15% restocking fee on certain items. Please E-Mail ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to Ready Heli in any way. All returns must be authorized by us via phone or email prior to sending items back. There are no returns on any Tools except in the case of a defect. If your order shipped free due to our free shipping offer and the total order falls below $99 after a return, the actual shipping fees will be deducted from your refund/credit.

We will accept RMA's up to 10 days after an RMA number is issued. International customers may take up 15 days to return merchandise.

DEFECTIVE RETURNS

If the item(s) you wish to return is in-operable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally need to be returned directly to the manufacturer for warranty repair or replacement. Most of manufacturer defects found after the product has been installed or used revert to the manufacturer's warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us before taking any action. Please do not attempt to self-repair a defective item, doing so will void your warranty and your ability to return the item. Return shipping costs for warranty issues are the responsibility of the customer.

We will accept RMA's up to 10 days after an RMA number is issued. International customers may take up 15 days to return merchandise.

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.

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